Ext. 936

Once upon a time there was a 22 yr old female that needed to find a job that would help her pay for all of her CUNY/nail/hair/clothing expenses. Oh and she was also the single mom of a 2yr old - so she needed to pay for childcare also. Of course, her ideal gig would be one that would pay her tremendously and still allow her time to attend and study for her final year of classes as well as see her baby as much as she could. One day, while sitting on a Central Park bench and sipping on a 5 dollar tall Starbucks iced caramel macchiatto (no whipped cream) she flipped to the back of her Village Voice to privately sniggle at the erotic ads in the back. She came across the "help wanted" section and noticed that an "adult oriented customer service center" was looking for reps - hrly salary base + bonuses, 401k, paid vacation, personal days - NO EXPERIENCE NECESSARY !!! As a (half) joke she called the number and surprisingly got an interview. She was interviewed by a friendly, obese woman that asked her all of the usual interview questions. Before the interview was closed out she was handed a porno mag with a passage highlighted and was asked to read it aloud. "Oh, but hang on", said the interviewer. "I'm going to call you from the other room and I want you to read that passage to me when you pick up the phone." "OK", said the interviewee. " Nice and clear !!", said the interviewer. Obese nice lady walks out of the room and pulls the sliding doors shut. The phone in the interview room rings. Slowly and steadily the interviewee reads the passage even though shes dying laughing and nervous on the inside. After she finishes the passage, the interviewer with a smile in her voice says, "Great !!! Thanks! I'll be in shortly." She comes back into the room with a red folder filled with paperwork and starts explaining the job details of a rep that works in an "adult oriented customer service center". Turns out that the ad ommitted the word "call" before the word "center" and the "rep" position was actually for a phone sex operator. Ms. 22 year old is offered the position and accepts the job before she thinks about what she's doing. The next 2 weeks are filled with "training" classes. This includes having company funded catered breakfasts and lunches in the conference room while watching porn. Aaaah cream cheese bagels, grilled chicken caesar salads and blow jobs ! They even practiced giving handjobs on an amazing dildo which she later learned was called "The Black Lover". Could this GET any better !?! Until it became time for the first phone call. Ms. 22 is guided to a cubicle with a black PC. She's given a set of headphones and a mug with "936 Natalie" emblazoned on both. There's a small black box with a number keypad on top of it to the right of the computer screen. "OK", says the trainer. " Plug your headphones into the little black box and watch your screen. Whatever pops up is who you will be. Don't forget to type notes while you're speaking to him. That way when he calls back, you know who he is." "What the FUCK is this lady talking about !!!?!!" is what runs through Ms. 22's mind. 10 seconds later, "HORNY HOUSEWIFE" pops up on the screen. Ms. 22 gets it now. Or at least she has to pretend she does. "Hey babe are you married?", asks Mr. Caller. "Ummmm yes - yes I am", says Ms. 22. "What's your name, honey?", asks Mr. Caller. "Ummmmm" Ms. 22 looks at the mug. "Ummm Natalie. My name is Natalie". "Where's your husband now?", asks Mr. Caller. "He's at work. He works 10 hours a day", says Ms. 22 and so on and so on. The first call turns into 5, 5 turns into 15 and 15 turns into 160. By now, Ms. 22 knows what voice and accent to use when she sees the letters in size 48 Arial font pop up against the screen. "Natalie" can be the "HORNY 19 YR OLD" from California, the "FEISTY COLLEGE CHICK" from Texas, or the New York "DOMINATRIX". Surprisingly, despite the nature of the job, the office as well as their procedures are extremely professional and high tech. Your personal extension is also your pin number to log into your computer, your pin number to access your "personal" messages just in case you're unavailable when one of your regulars call and your employee ID number. Bonuses were based on the amount of minutes that you'd accumulated during each pay period. These were tracked and displayed on your screen as you worked. All calls were monitored at all times by senior reps to make sure that all guidelines and rules were being followed. Often, if Ms. 22 ran into a problem with a call, one of the more senior reps would IM a message to her directly

to help her out. All of the callers' info except for their credit card numbers were displayed on the screen during the phone calls. Ms. 22's favorite feature was the ability to type notes while she spoke to her callers. This was especially useful because when she had repeat callers, as long as they kept using the credit cards that the company's billing department had in their database, she could use her notes from their last call, making Mr. Caller feel like she actually knew him and had a personal connection to him because she "remembered" him. The notes also helped "Natalie" to keep her stories straight. If she told Mr. Banker from Chicago that she was a 23 year old waitress she needed to have continuity and be precise with that same info the next time that they spoke. A vital rule to making it in the industry is to be believable. During her employment at the company "Natalie" learned a lot about communication with men from all different backgrounds and walks of life. The one common thing amongst all of them is that they were all lonely in some way and just needed to be listened to. 40 % of Ms. 22's calls were non sexual. After a year, dealing with the other 60% for 10hrs a day 4 days a week Ms. 22 began to get nauseous every time she answered a call. It was time to put away the anal lube. "Natalie" had earned close to $60,000 during her time as a rep. She went out with a bang - no pun intended ! Fast forward 6 years. She's never gone back to the industry and never will. I do know one thing though, whoever this chick ends up with is gonna be one lucky guy who will never be bored in the bedroom ! She has tons of "experience" with men's fantasies and won't be scared off easily. I can bet that she wont flinch if a dude asks her to bang him in the ass with a big black dildo while eating a Mcdonalds Big Mac and pouring Elmer's Glue all over his back...I mean - I'm just saying if he's into that sort of thing of course.